During your tenancy, you may experience an emergency situation that requires immediate attention. An emergency is defined as an issue that, if left unresolved, could potentially cause further damage to the property, harm to individuals, or lead to additional complications.
As our property managers are available only during office hours, please follow the procedure outlined below in the event of an emergency.
What Constitutes an Emergency?
Emergencies generally fall into two categories: essential services and other urgent repairs.
A suitable repairer must be contacted within a reasonable timeframe. In some instances, tenants may need to arrange for the repair if required.
Essential Services
Essential services, as defined in the Residential Tenancies Regulations 1989, include repairs to the following:
- Burst water service
- Gas leaks
- Broken hot water system
- Sewerage leaks
- Dangerous electrical faults
Other Urgent Repairs
Other urgent repairs may not fall under essential services, but if not addressed, could cause damage to the property, harm to individuals, or cause undue hardship or inconvenience to the tenants.
For essential services, the landlord/lessor has 24 hours to address the issue. For other urgent repairs, the landlord/lessor has 48 hours. While repairs are not required to be completed within these timeframes, the lessor must arrange an appointment with a repairer within the stipulated period.
Who Do You Contact?
During business hours, please contact our office directly. At My Nest, we work with a range of trusted contractors, and wherever possible, we aim to use local tradespeople for property maintenance.
If an emergency arises outside of normal business hours, please contact one of the following approved contractors:
Access All Trade Services – 1800 782 050
Ahead Electrical – 0402 623 727
Osborne Plumbing – 0430 542 935
Endeavour Locksmiths – 03 9796 5651
Handyman – G.A.D. Maintenance Group – 0414 848 339